Our service for you
Complete support - from the first customer meeting to ongoing servicing
Benefit from our many years of experience and know-how. You can rely on the professional implementation of your orders up to the training of users and administrators by our project management team. Our extensive service and support team is also permanently at your side during ongoing system operation. We are a partner you can rely on with certainty!
What can we do for you?
Ticket service Jira
- If you already have a JIRA account from us, you can log in here
Service desk
- Qualified staff for recording and qualifying tickets
Support hotline
- Personal contact person at +49 3723-6944-65
- Please have your ticket number from the incident report (Jira or service portal) and your system number ready
Technical support
- Remote access (remote maintenance)
- Software installation
- On-site troubleshooting
Maintenance contracts
- Differentiated service modules and service levels adapted to your requirements
Trainings
- Online and on-site training for users, operators and customer's own technicians
Service partner conzept
Service partners for professional service
For excellent service, KEMAS uses its own service technicians as well as specially trained and certified service partners. This ensures fast support throughout Germany.
Service partner network
The KEMAS service partner network offers local service in further countries such as Switzerland, France, Austria, Hungary, Poland and China.